Track Your Order
Pop your order ID and the email you checked out with into the form below to check on your order. The tracking number is emailed when the carrier picks up the parcel.
Where do I find my order ID?
Look in the confirmation email that arrived just after you paid. The order ID is the number marked with a # sign.
Can’t find that email? Search your inbox for “TeeMinder” and look in the spam, junk and promotions folders.
Look up your order
Enter the order ID plus the billing email from your order, then press the button.
What do the order statuses mean?
| Status shown | What’s happening |
|---|---|
| Pending payment | PayPal hasn’t confirmed the payment yet, though the order has been created. If you left checkout before finishing, nothing was charged. |
| On hold | The payment is waiting for review or confirmation, or we need a detail from you. We’ll email you if we need anything. |
| Processing | Your payment is confirmed and the order is in the production queue, waiting to be printed or being printed. |
| Completed | Your order has been printed, packed and handed to the carrier, and its tracking number has been emailed to you. |
| Cancelled | The order was cancelled, either at your request inside the change window or because the payment didn’t go through. |
| Refunded | A refund is on its way back to the method you paid with. |
| Failed | PayPal couldn’t complete the payment, so no order went through. Feel free to try again. |
Curious how long each stage usually takes? Timing for production and delivery is on Shipping & Delivery.
Tracking isn’t updating
A brand-new tracking number may show “label created” or nothing at all at first. Carriers often need 24 to 48 hours to record the first scan, and a parcel can go a few days without a fresh scan while it moves between facilities, especially across borders.
Tracking frozen for an unusually long stretch, or past the expected total? Email us your order number and we’ll take it up with the carrier.
Lost or damaged parcel?
If your parcel arrives damaged, or still hasn’t shown up once the expected total on our Shipping & Delivery page has passed, follow the steps on Returns & Exchanges. Report it within 30 days, add photos for any damage, and please don’t send anything back before we reply.
Tracking says delivered but you can’t find it? Check with neighbors, your building’s mail room and around your door, since carriers sometimes mark a parcel delivered a little before it actually arrives. Then let us know.
Still need help?
Send your order ID to support@teeminder.com. We answer within 24 hours on business days; our hours are Monday to Friday, 9:00 AM to 3:00 PM Eastern Time (closed Saturday, Sunday and U.S. federal holidays).