Frequently Asked Questions
Short answers about ordering, delivery, sizing, claims and care. If your question isn't covered here, write to support@teeminder.com.
Ordering and payment
Is everything made to order?
Yes. Our production partner prints each item after you check out. We don’t keep finished goods on hand, which is why there’s a short print step before your order ships.
How can I pay?
Checkout runs through PayPal. You can pay from a PayPal account, or with a debit or credit card when PayPal offers card checkout. PayPal Pay Later only appears if PayPal shows it to you. Everything else is on Payment Methods.
When am I charged?
The moment you place the order. All prices are in U.S. dollars.
Will I get a confirmation?
Yes. A confirmation email with your order number goes to the address you typed at checkout. Can’t see it? Look in spam or promotions first, then email us.
Shipping and tracking
How long will my order take?
Delivery time is print time plus carrier time. Both, with the rates for the U.S. and for other countries, live in one table on Shipping & Delivery.
Do you ship outside the United States?
We deliver to most countries, with a few exceptions named on Shipping & Delivery. Whoever receives an international parcel pays any import duties or taxes due on it.
How do I follow my parcel?
We email a tracking number once the carrier picks up your parcel. You can also look up the order status on Track Your Order.
Why did my order come in two boxes?
Different products can be printed at different production sites, so a mixed order may travel as separate parcels, each with its own tracking number.
Sizing and fit
Which size should I order?
Grab a well-fitting shirt you already have, lay it flat and measure it. Then hold those numbers up against the table for the same kind of product on Fit & Sizing. Comparing one garment with another beats guessing from a label.
What if I fall in between?
Size up for a roomier feel, or size down for something closer to the body. Still torn? Send us a link to the product with your A and B measurements, and we’ll recommend one.
Can I swap for a different size later?
Because each item is printed just for you, we can’t swap a size that was picked without checking the size table. If we sent a size you didn’t order, we fix that at our cost.
Returns, refunds and changes
My item arrived misprinted or damaged. What should I do?
Within 30 days of delivery, send us your order number and some photos, and keep the item with you for now. You’ll have our decision within 2–3 business days, and then you choose: we print it again at no cost, or refund it completely. Every rule is spelled out on Returns & Exchanges.
How long does a refund take?
Once we approve it, the money goes back to your original payment method and usually shows up within 5–10 business days. More on Refund Policy.
Can I still edit my order?
Yes, provided your email arrives in the first 6 hours and your item hasn’t gone to print. Tell us the order number and exactly what should be different. See Order Changes & Cancellations.
Care
Any tips for washing printed clothes?
Flip the garment inside out and use cold water on a gentle cycle. Dry it on low heat or on a hanger, leave out the bleach, and don’t run an iron over the print. If the garment has its own care label, follow that first.
Can mugs and tumblers go in the dishwasher?
That depends on the product, so check the care note on its product page. When in doubt, washing by hand keeps a printed surface bright for longer.
Personalized and bulk requests
Can I personalize an item?
Some listings come with personalization fields, such as a name or a year. If a product has them, you’ll see them on its page before you add it to the cart. Check the spelling twice, because we print exactly what you type.
Will you draw a custom design for me?
No. We don’t take custom artwork commissions; what’s in the catalog is what we print.
Can I order a large quantity?
Email us with the product, the number of pieces and the sizes you have in mind. We’ll tell you plainly what we can and can’t do.
Still need help?
Write to support@teeminder.com or use the contact form. Our hours are Monday to Friday, 9:00 AM to 3:00 PM Eastern Time (closed Saturday, Sunday and U.S. federal holidays), and we reply within 24 hours on business days.