Refund Policy
This page covers when we refund an order, where the money goes and how long it takes to show up. Approved refunds always return to the payment method you used.
When you qualify for a refund
- Approved claims. A misprint, a damaged or wrong item, or a parcel that never turned up, reported under Returns & Exchanges, when you pick a refund over a reprint.
- Cancellations inside the window. Orders cancelled in the first 6 hours after checkout, before they go to print, as explained on Order Changes & Cancellations.
- Orders we can’t fulfil. If we’re unable to produce or ship an item, for instance because the blank isn’t available in your size or color, we tell you and refund it.
Refunds don’t apply when you simply change your mind, or when the size was chosen without looking at our size tables. Each item is printed for one person, so those orders can’t be passed on to anyone else.
How much comes back?
- Our mistake (misprint, damage, wrong item, lost parcel): the full price of the item plus the shipping you paid for it.
- A cancellation: the amount you paid for whatever you cancelled. Cancel the whole order and the shipping charge comes back too.
- An item we can’t fulfil: the amount you paid for that item.
Where does the money go?
A refund always goes back to the original payment method: your PayPal balance, or the card or bank account that PayPal charged. We can’t send it to a different card, account or person, and we don’t give store credit or gift cards in place of a refund.
How long does it take?
After we approve a refund, it normally appears within 5–10 business days. Banks and card issuers post refunds on their own schedules, so the exact day can vary. If you paid with PayPal Pay Later, PayPal applies the refund to that plan under its own terms.
Before you open a PayPal dispute
Please email us first. Most problems get sorted faster directly, often in one reply, and an open dispute can slow down a refund we’d otherwise send straight away. You always keep the right to open a dispute or chargeback with PayPal or your card issuer.
Questions about a refund
Email support@teeminder.com, include the order number, and we’ll look up where your refund stands. Replies go out within 24 hours on business days.