Returns & Exchanges

How returns work here

We print each item only once it has been ordered, using the size and color you selected. Once it’s made, nobody else can buy it, so we can’t take an item back just because you changed your mind.

What we do cover is anything that went wrong on our side or on the way to you. For those problems you get a free reprint or replacement, or a full refund. You choose which.

What’s covered

• Misprint: the print is smudged, peeling, crooked well beyond normal placement variance, missing, or not the design you ordered.
• Damage in transit: the item arrives torn, stained, chipped, broken or crushed.
• Wrong item: a product, size or color that doesn’t match your order confirmation.
• Lost parcel: the parcel never arrives, or tracking stops moving, after the expected total shown on our Shipping & Delivery page has passed.

What’s not covered

• Changing your mind, or finding you don’t need the piece after all.
• Picking a size without first comparing it with the tables on Fit & Sizing.
• Small differences in color or print placement compared with the mockup photos.
• Normal wear, or damage from washing and drying that ignores the care instructions.
• A parcel that couldn’t be delivered because the address entered at checkout was wrong or incomplete.

Time limit for claims

Misprints, damage and wrong items need to be reported within 30 days, counted from the day tracking marks the parcel delivered. For a lost parcel, those 30 days begin when the expected total for your destination runs out.

How do I make a claim?

1. Email support@teeminder.com before you send anything back.
2. Put your order number in the message, with a short description of the problem.
3. Attach clear photos: the whole item, a close-up of the problem and the shipping label on the package. For a wrong item, a photo of the size tag helps too.
4. Let us know whether you’d like a reprint or a refund. You can also decide after we reply.

We look at every claim and send you a decision within 2–3 business days.

What happens once a claim is approved?

• Reprint or replacement: we send the item again and pay the reshipping cost ourselves.
• Refund: we refund the item in full, along with the shipping you paid for it, to your original payment method. Timing is explained on our Refund Policy.
• Sending the item back: most of the time we don’t need it. If we do ask for it, we email you a prepaid return label, so returning it costs you nothing.

What counts as an exchange?

Here, an exchange means a reprint of the same item. We send a different size only when the size problem was our mistake, for example when the package holds a size you didn’t order. For a size you choose yourself, the size tables are the best way to get it right the first time.

Questions about a claim

Write to support@teeminder.com and mention your order number. We’re around Monday to Friday, 9:00 AM to 3:00 PM Eastern Time (closed Saturday, Sunday and U.S. federal holidays) and answer within 24 hours on business days.